GIDDY UP GLAMOUR

CUSTOMER SERVICE POLICY

First we genuinely thank you for choosing to shop with Giddy Up Glamour. We work very hard to offer you the best value for your dollar, keep prices reasonable and ship in a timely manner. We truly appreciate each and every customer and order. It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.

We encourage you to ask questions especially about sizing on clothes and lengths on necklaces so that when your order arrives it is exactly as you expected. The very best way to contact us is via email at giddyupglamour4u@aol.com or use the comment tab on the website.We require everything in writing to prevent any misunderstandings on sizing, pricing, etc.You are welcome to call however it is hard to catch us by a phone.We spend most of our days creating new pieces, making jewelry, packaging orders, answering emails, filling orders, etc. etc. thus we are left with very little time to answer phone calls not to mention that we cannot take orders over the phone because of previous mentioned reasons.

In the case that you need to exchange an item, our policy follows.

Thanks again for your business!We sincerely appreciate every order.

Make it a GLAMOUROUS Day!

Nancy Christian, owner

Giddy Up Glamour

PAYMENT OPTIONS:

Shopping Cart via our website (you are here!) This is the very best place to order and pay – it is the only secure place we offer. Paypal – Paypal is NOT offered as a payment option at this time. We have experienced a very large number of customers requesting a Paypal invoice that never pay for their items. That leaves items unclaimed that another customer may have wanted and missed.

SHIPPING TIME

Shipping depends on what you order, if the item is in stock or a custom item and our workload.

Most orders are shipped within two - three days but it depends somewhat on which day of the week you order and what you are ordering. We ship five to six days a week but if for instance you order late on a Thursday, your order may not ship until the following Monday, again depending on what is in the order. Custom orders that have to be painted, sewn, created or designed may take a little longer. Contact us by email and we can give you an idea of our work load and how long it will take to get a custom order done – usually this is a week to ten days. Also the custom hand sewn lace blouses may have to be sewn up for you if we do not have the size in stock.

SHIPPING METHODS

We prefer to use the good ‘ole post office on 99.9% of our orders but occasionally we use FedEx or UPS on over-sized packages or extremely heavy packages and overnight requests. The post office has flat rate Priority Mail boxes that start at $5.95 that most single item orders will fit into very easily which includes delivery confirmation. Adding additional items usually only adds $1 or so per item. Several apparel items stacked together in a padded envelope can ship for $8-$9. This just gives you an idea of how we charge out shipping. We spend a great deal of time to make sure we get your package shipped the quickest possible way for the least amount of money.

RETURNS AND EXCHANGES

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL

EXTENDED CHRISTMAS POLICY - orders RECEIVED by customer on December 15th-December 19th have until December 30th to get their exchange items back to us.

We encourage you to ask questions especially about sizing on clothes and lengths of necklaces so that when your order arrives it is exactly as you wanted. However, in the case that you need to exchange an item, we offer merchandise exchange as outlined below for exchange or store credit only, no refunds. Items should be returned unworn, unwashed and undamaged and all tags should still be intact. You will need to return the regular price items at your expense unless there is an error in what we sent you. In the case that we are at fault, we will assume the shipping fees but again the item needs to be returned according to the time lines below.  All sales are final on sale items.

SALE ITEMS - Again, no returns are allowed on sale items.

CUSTOM ITEMS - Custom crystallized items are matched to your specific size, color and transfer and are non returnable as well. Custom jewelry pieces are also made to your specifications and there is no return offered on them. This includes the Winter boots with crystal designs or the applique crosses.

INCORRECT ITEMS OR SIZE EXCHANGE- The merchandise must be RECEIVED at the address below within 10 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. We strongly recommend you also use Delivery Confirmation when returning the item(s) for your proof of shipping.  Upon inspection and verification of time frame, we will issue a store credit that you can use at any time.  Please do not return items that the tags have been removed from.  Please include a copy of your invoice of your invoice showing the purchase. 

Giddy Up Glamour will not issue a credit for returns after the specified date.

Please do not attempt to return items after the specified date.

And please do not return sale items.

RESTRINGING

At Giddy Up Glamour we make every effort to string our jewelry durable and to withstand a long life. We use actual jewelry wire, not the plastic, thin fishing line that many companies use. Given the proper care, our pieces will last and are very resilient. With that said, we guarantee our stringing for 30 days, no questions asked about the daily wear and tear you have provided. Shipping is at your expense or just catch us at a show to save on shipping. We happily restring our competitor’s jewelry for $10 on necklaces that are 18 inches or less. You will need to provide all the beads or we have some to fill in for lost beads at a minimal price.

WHOLESALE CUSTOMERS

We happily accept wholesale inquiries however you will need to be prepared to provide some type of proof that you are a jewelry/apparel retailer before we will release any wholesale pricing. We firmly believe in keeping wholesale strictly to other jewelry/apparel business owners.

RETURN CHECKS AND CREDIT CARD CHARGEBACKS:

Return check fee and Credit Card Chargeback Fee - $30 per transaction or check

RETURN PACKAGES:

Giddy Up Glamour

41 Akridge Drive

Huntsville, TX  77320

VISITING GIDDY UP GLAMOUR